Due to recent events we are currently experiencing a very high volume of calls in the claims department.  For more information, please visit our Storm Support Hub

Customer Service Representative

Jersey – Permanent – 35 hours

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About Islands Insurance:

At Islands Insurance, we aim to be a top Insurance Broker in the Channel Islands. We serve many different clients – from individuals to commercial. We’ve got big plans to expand our business and we’re eager to have enthusiastic people like you to join us and make our vision a reality.

About the role: Customer Service Representative

Working as a Customer Service Representative with us means you’ll be at the heart of our mission. You’ll:

  • Make sure our customers have a great experience, every time.
  • Work hand in hand with our team – from our Brokers to Finance
  • Help us keep our good name shining bright in the insurance world.

What you’ll be doing:

  • Give a warm and professional welcome to everyone, while making sure to keep to our security rules.
  • Solve any product or service problems right from the start, or find the right person who can.
  • Share clear details about what we offer over phone, email, and face-to-face.
  • Take care of daily customer payments, making sure everything’s done just right.
  • Help out your teammates with insurance paperwork and other tasks as needed.

What you’ll need:

  • Good grades in Maths & English (GCSEs or the same level).
  • Some experience in a busy customer service job.
  • A knack for connecting with people and making them feel valued.
  • The ability to clearly express ideas, both in writing and speaking.
  • A talent for juggling multiple tasks and managing time well.

Nice to have:

  • A beginner’s CII Professional qualification.
  • Being good with office tools like Outlook.
  • A sharp eye for detail and thoroughness in your work.
  • A can-do attitude, especially when things get tricky.
  • Curiosity and a keen interest in learning more about the insurance world.

Why work with us:

  • Competitive compensation and benefits.
  • Opportunities for professional growth and development.
  • A chance to be part of a team that is deeply committed to our clients’ best interests.


Get in touch today via hr@islands.je for a confidential chat.

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warning Due to recent events, we are currently experiencing a very high volume of calls in the claims department. For more information, please visit our Storm Support Hub.
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To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Guernsey / Alderney