Due to recent events we are currently experiencing a very high volume of calls in the claims department.  For more information, please visit our Storm Support Hub

Senior Customer Service Representative

Jersey – Permanent – 35 hours

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About Islands Insurance:

At Islands Insurance, we aim to be a top Insurance Broker in the Channel Islands. We serve many different clients – from individuals to commercial. We’ve got big plans to expand our business and we’re eager to have enthusiastic people like you to join us and make our vision a reality.

About the role: Senior Customer Service Representative

As a Senior Customer Service Representative with us, your main job is to make sure our customers have a great experience. You’ll:

  • Talk and work with our customers to meet their needs.
  • Work closely with different teams in our company, always keeping our company’s goals in mind.

What you’ll be doing:

  • Give a warm and professional welcome to everyone, while making sure to keep to our security rules.
  • Lead and grow the Customer Service team, making sure their goals align with ours.
  • Talk about our insurance offers and suggest extra products to our current customers.
  • Solve common problems with our products or services and get help when needed.
  • Provide accurate answers about our products and services.
  • Handle daily admin tasks.
  • Make sure customer payments are processed and check the payment system every day.
  • Train the Customer Service team about our products and the rules they need to follow.
  • Suggest better ways to do things.
  • Build strong relationships inside the company and keep in line with Islands Insurance’s focus on great customer experience.

What you’ll need:

  • Led a customer service team before.
  • Good grades in Maths & English (like GCSE’s at Grade C or more).
  • A willingness to work towards a professional qualification.
  • Experience in a busy role focused on serving customers.
  • Top-notch customer service and people skills.
  • Ability to handle problems and avoid conflict.
  • Sharp eye for details and good at organising.
  • Ability to juggle many tasks, set priorities, and manage your time well.

Nice to have:

  • Deep knowledge of the insurance scene in the Channel Islands.
  • Knowledge of the latest tools and tech for customer service.
  • Extra certifications in customer service or insurance.

Why work with us:

  • Competitive compensation and benefits.
  • Opportunities for professional growth and development.
  • A chance to be part of a team that is deeply committed to our clients’ best interests.


Get in touch today via hr@islands.je for a confidential chat.

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warning Due to recent events, we are currently experiencing a very high volume of calls in the claims department. For more information, please visit our Storm Support Hub.
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Guernsey / Alderney