Due to recent events we are currently experiencing a very high volume of calls in the claims department.  For more information, please visit our Storm Support Hub

Trainee Technical Claims Handler

Jersey and Guernsey – Permanent – 35 hours

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We have an exciting opportunity for an Insurance professional to join our Claims Team as a Trainee Technical Claims Handler.

The ideal candidate should have theory and practice experience however, candidates with knowledge in insurance and qualified to a Cert CII or above will be considered.

The role offers a great opportunity to develop within the Technical Claims Team, candidates must show a willingness to work towards and attain Diploma in Insurance.

What you’ll be doing:

  • Be responsible for management of their own case load including complex and large loss
  • Be a technical resource within the claims teams working closely with the team to assist with
    referrals in respect of claims, providing expert guidance in line with Claims Handling policies
    and procedures.
  • Provide payment authorisation support.
  • Provide complaint handling support.
  • Develop effective business relationships internally and externally.
  • Attend various NFUM quarterly large loss case surgeries, assist with the organisation of
    Islands case surgeries.
  • Attend NFUM Senior Technicians Forums where required and feedback best practice
    guidance to Tech Team.
  • Assist with the development and updating of Islands Claims Manual.
  • Assist with on-the-job training, coaching and delivering feedback to Claims Handlers.
  • Assist Head of Claims Technical with quality audits, control reporting and development and
    analysis of MI.
  • Support the Claims Leadership Team in the achievement of the Islands business objectives.
  • Make a positive contribution to the effectiveness of the Claims Team by suggesting ways in
    which work systems and processed can be altered and improved.
  • Other ad hoc duties as required

What you’ll need:

  • Detailed knowledge and understanding of Insurance, claims theory preferred however
    experience from other areas of insurance considered
  • Understanding of claims negotiation.
  • An understanding of our range of products and willingness to learn
  • Show a willingness to work towards and attain Diploma in Insurance
  • You should be keen to develop your career in a sales-focused company and hold, or be willing to study for relevant professional qualifications (Cert CII or higher)


Get in touch today at hr@islands.je for a confidential chat or Apply Now Please detail your location preference in your application.

Download Job Description PDF

Download Job Description PDF

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warning Due to recent events, we are currently experiencing a very high volume of calls in the claims department. For more information, please visit our Storm Support Hub.
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Guernsey / Alderney