In the unfortunate event of a claim, please follow the Millstream Travel claim link below. Alternatively, please contact us and we will give you guidance on how to proceed.
If you need to make a travel insurance claim, Millstream claims handlers and emergency assistance companies are here to help.
If your property has been stolen, or any other illegal activity has occurred please also contact the local police where you are traveling.
If you have been hurt or injured please seek medical assistance as soon as possible.
If you would like to find out more about Millstream Underwriting Ltd. Click below.
In an emergency situation contact our 24-hour helpline:
0330 6600 758 – Press Option 1
To make a New claim or Manage an existing claim:
Complete a claim form by following the link below. You will need your policy details and details about the claim to proceed:
www.submitaclaim.co.uk/islands
To contact the local police, fire or ambulance service:
In Europe: 112
In the USA: 911
In Australia: 000
To be prepared for the unexpected, you can register your itinerary for 360 Assistance in your online document wallet to receive live updates about potential situations happening where you are.
Review your policy documents
Your policy documents include full details on exactly what is covered and how we can help. Please ensure you review your policy documents and insurance schedule in detail before making a claim.
What you are covered for
- Trip Cancellation/Curtailment: We cover prepaid travel and
accommodation costs. - Emergency Medical Expenses: We cover medical costs during your trip.
- Personal Accident: We pay for illness or injury expenses during your trip
- Travel Disruption: Compensation for delays and cancellations.
- Political Unrest/Natural Catastrophe Evacuation: Safe evacuation during crises.
- Collision Damage Waiver: Covers car rental accident costs.
- Winter Sports: Protects winter sports equipment and
arrangements. - Missed Departure/Connection: Covers missed flights due to
various reasons. - Business Travel: Expenses for staff replacement and more.
- Uninhabitable Accommodation: Alternative accommodation due to disasters.
- Personal Liability: Covers damages to third parties or property.
- Legal Expenses: Handles legal costs and representation.
- SmartDelay Plus: Lounge access or cash for flight delays.
- Delayed Baggage: Reimbursement for delayed baggage.
- Loss of Passport/License Expenses: Compensation for replacements.
Travel Claims
When you have reviewed your policy documents and are confident you have a valid claim, please follow this link to submit a new claim or manage an existing claim www.submitaclaim.co.uk/islands
You can also call Millstream’s claim handlers to discuss an existing claim – Monday to Friday 9am to 5pm on + 44 (0) 330 660 0758 selecting Option 2.