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Stay Safe from Wildfires and Intense Heat

A Guide for Travellers in Greece and Other Regions

Posted on: 27/07/2023

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The following Wildfire Travel Guidance has been prepared for our policyholders who are currently in or planning to visit regions affected by wildfires.

To make it easier for you, we’ve divided it into sections. Simply click on the statement below that applies to your situation for tailored advice:

In Wildfire-Hit Areas Now?

Remember, your safety comes first. In Greece, dial 112 if you’re in immediate danger. More guidance is available on:

Should you need help regarding your current stay, or return to the Channel islands, your airline or travel operator is your first point of contact.

Have you organised your trip independently?

Your policy covers extra costs due to uninhabitable accommodations, including added room(s) and transport, based on your Summary of Cover.

Had to leave your belongings behind?

Try reaching out to your tour operator – they may have been recovered. If your travel documents are lost, get in touch with the British Embassy in Athens straight away.

Crucial Contact Information:

If you’re in danger, reach out to:

  • Civil Protection Agency at +30 2131331200
  • Foreign Office’s helpline at +30 210 368 1730
  • British consular provides 24/7 assistance at +44 20 7008 5000
  • For special emergencies: +30 6977960941
  • The Greek Ministry of Foreign Affairs and Ministry of Tourism both have dedicated help desks at Rhodes International Airport and Rhodes city, respectively.

If you’re travelling to wildfire-hit areas


Check Before Leaving

It’s essential to check with your travel operator or hotel whether your intended destination is safe and accessible. Please note that some flights to Rhodes have been cancelled, but your airlines or tour operators should provide refunds or alternatives.


Stay Informed

As situations can rapidly evolve, it’s advisable to keep checking your flight and accommodation status with your airline or travel operator. The British consular can provide 24/7 assistance at +44 20 7008 5000. If you’ve booked a Package Holiday, make sure you understand the Package Travel Regulation terms.

Your travel insurance cover:

In case the FCDO advises against travel, remember that claims won’t be considered. But if there’s no FCDO advice against travel, your policy remains valid.


If your trip is cancelled:

It’s vital to maintain contact with your airline or tour operator. If your trip is cancelled, they should offer you a full refund or another booking. For independently booked stays, speak to your hotel about a refund or alternative booking.


If you have to cut short your trip:

If local conditions force you to return home early, your tour operator should refund the unused part of your holiday. If alternative transport isn’t provided by your operator, your policy will cover it.


If your belongings are lost

Check with your tour operator or hotel first. If necessary, you can make a claim under the ‘Baggage & Personal Belongings’ section of your policy.


Before booking a trip

  1. Always refer to FCDO advice for your intended destination.
  2. Understand your travel provider’s terms, especially those related to extreme heat.
  3. Make sure your provider offers flexibility for refunds or date changes if travel becomes impossible.
  4. It’s also advisable to pay by credit card to gain maximum protection under Section 75 of the Consumer Credit Act.
  5. For complete coverage details, refer to your policy documentation.

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To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

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