Make a Motor Claim

Claim details
Type of Claim*
Go to one of our approved repairers or an auto glass specialist. If your cover is in place, repairs can be done, but you may need to pay an excess.
View Approved Repairers
Breakdown Helpline – Check Your Cover First

Not all policies includes breakdown help. Before you call, check your policy to see if you’re covered.

If you are covered, use the right phone number below.

Important:

Please ensure that when calling from a mobile you have enough credit and service to also receive incoming calls, and note that calls may be recorded for legal, training and monitoring purposes.

Your vehicle must not welgh more than 3.5 tonnes gross weight vehicle mass or be over 5.5 metres (18 feet) in length or 2.3 metres (7 feet 6 inches) wide.

For Jersey Policyholders
0800 197 1013 from the UK or Channel Islands
+44 117 934 2177 from the rest of Europe
Master policy number: TSO6696933

For Guernsey and Alderney Policyholders
0800 197 1015 from the UK or Channel Islands
+44 117 934 2177 from the rest of Europe
Master policy number: TSO6696931
Was there a third party involved?*
- Yes
- No
This field is hidden when viewing the form
Class of claim*
(will convert to an automatically generated hidden field)
Notifier details
Person notifying the claim*
Name*
First Name* Last Name*
Telephone*

Policyholder details
Policy No.*
Policyholder*
First Name Last Name
Date of birth*
Driving license type*
"Other" license type*
Month/year passed test*
Day
Month
Year
Postcode Lookup
Present Address*
Email Address*
Telephone No.*
Telephone No. 2
Are you registered for VAT/GST?*
Criminal Convictions

Important: For this part of the form, a conviction includes unspent convictions, pending convictions, sanctions, and any penalties or warnings from court or a Parish Hall Enquiry.
Has the policyholder ever been convicted of, charged with (pending), or received a police caution for any motoring or criminal offence (except parking tickets)?*

Policyholder convictions

Date of court appearance	Type of offence	Actions

There are no offences.

Details of driver or last person in charge of our vehicle
Same as policyholder details*
Full Name*
First Name Last Name
Date of birth*
Driving license type*
"Other" license type*
Month/year passed test*
Day
Month
Year
Used with policyholder's permission?*
- Yes
- No
How often does this driver use the vehicle?*
Please specify how often*
Criminal Convictions

Important: For this part of the form, a conviction includes unspent convictions, pending convictions, sanctions, and any penalties or warnings from court or a Parish Hall Enquiry.
Has the driver ever been convicted of, charged with (pending), or received a police caution for any motoring or criminal offence (except parking tickets)?*

Driver convictions

Date of court appearance	Type of offence	Actions

There are no offences.

Vehicle details

Please enter as stated on the vehicle registration document to ensure accuracy.

Make*

Model*

Year of Manufacture*

Transmission*

Fuel Type*

Engine Size (cc)*

Body Type*

Doors*

Incident details
Date accident occurred
Approximate Time*

: Hours

Minutes
What was the vehicle being used for?*
Please provide a description such as "taking child to school" rather than "social".
What happened?*
Incident location

You can tell us where the incident happened in whichever way works best for you - use the postcode lookup, pin the location on the map, type a description, or fill in the address fields. You don't need to complete all of them.
Exactly where did it happen?
or
Describe the indicent location
or
Address Line 1
Address Line 2
Town/City
Postcode
Are there any photos, dashcam footage, or CCTV footage of the incident available?*
A file request will be sent to you by our claims handler once your claim is being processed.
Who do you consider to be responsible for this incident?
Was anybody injured?*
- Yes
- No
Who was injured and what were the injuries?
Was the accident reported to the police?*
- Yes
- No
Police reference number (if available)

Third party details

Don’t worry if you don’t have all the details. Just fill in what you know, if you’re not sure about something, write "unknown" in the box.
Full name
First Name Last Name
Telephone
Address
Vehicle/Property details
Registration
Their Insurance Company
Their Policy No.

Details of damage
Area of Damage: Own Vehicle*
Own vehicle "other" damage description
Was there any pre-existing damage on own vehicle?
Own vehicle pre-existing damage details*
Area of Damage: Third party vehicle
Third party vehicle other damage description
Is your own vehicle drivable?*
- Yes
- No
Where is your vehicle?*
Which Approved Repairer will you be going to?*
If you wish to use a non-approved repairer please state their full name and details here
Repairer telephone
RTA Police reference
Any additional comments?

Theft details
Has the vehicle been recovered?*
Who was the theft discovered by?*
Where were the keys at the time of the theft?*
How many sets of keys are there to the vehicle?*
Where are the spare keys?*
Were all vehicle doors locked and windows securely closed?*
Were any personal belongings stolen?*
Please provide details of any stolen belongings*
Were there any witnesses?*
Please provide details of any witnesses
Name Actions
There are no Witnesses.
Maximum number of witnesses reached.