Contact Us

Our friendly, dedicated team is here to help.

Request a callback

Call Us

We are currently experiencing an unprecedented volume of calls into our claims teams, we are working hard to maintain our service levels at this difficult time but would appreciate your patience if we cannot respond to you as quickly as you would normally expect.

Your local Islands office

  • Jersey
  • Guernsey
  • Alderney

Find us: Kingsgate House, 55 The Esplanade, St Helier, Jersey, JE1 4HQ
Call us: (01534) 835 383
Email us:
Open: Monday – Friday 09:00-17:00


Find us: Lancaster Court, Forest Lane, St Peter Port, Guernsey GY1 1WJ
Call us: (01481) 710 731
Email us:
Open: Monday – Friday 09:00-17:00


Find us: 17 Victoria Street, Alderney, GY9 3TA
Call us: (01481) 824 100
Email us:
Open: Monday – Friday 08:30-16:30

Need to make a claim?

If an incident occurs which may give rise to a claim, please report the incident to us as soon as you can.

Please review your policy documents and insurance schedule in detail before making a claim as these include more detail on exactly what is covered and how we can help.

View our policy documents.

Contact our 24-hour claims helpline

Within the UK: 0345 604 7012 
Outside of the UK: +44 29 2055 8659

Home Claims Guide

Motor Claims Guide

Travel Claims Guide

Online resources for existing customers

We know your time is valuable, so we’ve updated our website to help you save time. Need to make a change to your policy or request duplicate documents? Save time and do it online, with one of our easy online forms.

Existing customer support
Make a policy change
Lost policy documents?


Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

Why are boxes on my Declaration/Proposal form highlighted yellow?

They are to assist Islands staff when we are reading completed forms, to draw our attention to any highlighted answer.

Can I add a driver to my policy?

You can add drivers to policies but each addition must be assessed by one of our brokers. Please call us on  01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday to assist you with this.

Can I add Buildings/Contents onto my existing policy?

We can add buildings or contents cover to your policy at any time please call us on 01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday or contact us online.

Do I have a No Claims Bonus?

We do apply a No Claims Bonus to our home insurance policies. This is 1 year 15%, 2 years 20%, 3 years 25%. The amount of discount is noted on Home Insurance Statement of Facts. If you have any query about this please call us on 01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday.

Request a callback

warning Due to recent events, we are currently experiencing a very high volume of calls in the claims department. For more information, please visit our Storm Support Hub.
Please select your location

To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Guernsey / Alderney
Need Help? Get in Touch!

Our friendly team is ready to help with any questions or support you need. You can contact us at any of our local offices:

Alderney Office 🇬🇬

📞 Call us
T: 01481824100
We're open: Monday - Friday 08:30-16:30

Guernsey Office 🇬🇬

📞 Call us
T: 01481710731
We're open: Monday - Friday 09:00-17:00

Jersey Office 🇯🇪

📞 Call us
T: 01534835383
We're open: Monday - Friday 09:00-17:00

Our expert advisors are here during office hours to chat about what you need and find the best solutions for you. If it's outside these hours, just leave us a message. We'll get back to you as soon as we can.