Contact Us

Our friendly, dedicated team is here to help.
 

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How to contact us

Whether you’re a new or existing customer you can get in touch with us either in person by visiting our local offices, over the phone, or by completing the online enquiry form.

Your local Islands office

  • Jersey
  • Guernsey
  • Alderney
Jersey

Find us: Kingsgate House, 55 The Esplanade, St Helier, Jersey, JE1 4HQ
Call us: (01534) 835 383
Open: Monday – Friday 09:00-17:00

Guernsey

Find us: Lancaster Court, Forest Lane, St Peter Port, Guernsey GY1 1WJ
Call us: (01481) 710 731
Open: Monday – Friday 09:00-17:00

Alderney

Find us: 17 Victoria Street, Alderney, GY9 3TA
Call us: (01481) 824 100
Open: Monday – Friday 08:30-16:30

Online resources for existing customers

We know your time is valuable, so we’ve updated our website to help you save time. Need to make a change to your policy or request duplicate documents? Save time and do it online, with one of our easy online forms.

Existing customer support
Make a policy change
Lost policy documents?

Need to make a claim?

If an incident occurs which may give rise to a claim, please report the incident to us as soon as you can.

Please review your policy documents and insurance schedule in detail before making a claim as these include more detail on exactly what is covered and how we can help.

View our policy documents here.

Contact our 24-hour claims helpline

Within the UK: 0345 604 7012 
Outside of the UK: +44 29 2055 8659

Motor Claims Guide

Travel Claims Guide

FAQ’s

Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

Why are boxes on my Declaration/Proposal form highlighted yellow?

They are to assist Islands staff when we are reading completed forms, to draw our attention to any highlighted answer.

Can I add a driver to my policy?

You can add drivers to policies but each addition must be assessed by one of our brokers. Please call us on  01534 835383 (JSY) or 01481 710731 (GSY), 9am till 5pm Monday to Friday to assist you with this.

Can I add Buildings/Contents onto my existing policy?

We can add buildings or contents cover to your policy at any time please call us on 01534 835383 (JSY) or 01481 710731 (GSY), 9am till 5pm Monday to Friday or contact us online.

Do I have a No Claims Bonus?

We do apply a No Claims Bonus to our home insurance policies. This is 1 year 15%, 2 years 20%, 3 years 25%. The amount of discount is noted on Home Insurance Statement of Facts. If you have any query about this please call us on 01534 835383 (JSY) or 01481 710731 (GSY), 9am till 5pm Monday to Friday.

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