Your complaint is important to us
We set ourselves high standards but are the first to admit that mistakes can happen. If you are unhappy with any aspect of our service, please tell us immediately and give us the chance to put things right. Please find below the ways you can issue your complaint to us.
What details we will require?
To help us deal with your complaint promptly, please make sure you do the following:
How will you deal with my complaint?
Our process is outlined below.
You can also make a complaint via post:
|Bailiwick of Jersey||The Manager, Islands Insurance, Kingsgate House, 55 The Esplanade, St Helier, Jersey JE1 4HQ|
|Bailiwick of Guernsey||The Manager, Islands’ Insurance, Lancaster Court, Forest Lane, St Peter Port, Guernsey GY1 1WJ|
|Or by phone||01534 835383 (Jersey)|
01481 710731 (Guernsey)
01481 824100 (Alderney)