Policyholder Help and Support
Here, you can find all the help and information you need about your insurance policies. You’ll be able to make changes, download documents, and more. Select the type of insurance you have below for specific support and guidance.
Manage your motor and motorcycle insurance policy. Upload your Driving Licence, pay your renewal premium, or find approved repairers.
Access all services for your home insurance policy. Get documents, or request a policy change.
Get support for your travel insurance. Request details about your document wallet, update details, or find travel assistance.
Handle your marine insurance needs. Pay your renewal premium online, get documents, or seek help.
Manage your business insurance policy. Pay your renewal premium online, update documents, or get assistance.
Making a Claim
If something happens and you need to make a claim, just let us know right away. But before you do, take a moment to check your policy documents to see what’s covered.
FAQ’s
Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.
What are your opening hours?
- Jersey and Guernsey: 9:00 till 17:00 Monday to Friday.
- Alderney: 8:30 till 16:30 Monday to Friday
What do I do if there is an emergency when the office is closed ?
If there’s an emergency outside office hours, follow these steps:
- Take immediate action to reduce further damage or loss.
- If you have ARAG Family Legal Protection, use the 24-hour helpline for emergency repairs.
- If your property can’t be lived in, arrange emergency accommodation.
- Contact your insurer as soon as possible.
Contact Us
Still need more information? Contact our experienced team who will be happy to help.
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