Existing Customers

Claims

If an incident occurs which may give rise to a claim, please report the incident to us as soon as you can.

Please review your policy documents and insurance schedule in detail before making a claim as these include more detail on exactly what is covered and how we can help.

FAQ’s

Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

What is an excess?

An excess is the first amount of each claim that you must pay. We will deduct the amount of the Policy Excess from the settlement of your claim, or alternatively the appointed specialist or supplier will collect this amount from you on our behalf.

What are your opening hours?

Jersey & Guernsey – 9:00 till 17:00 Monday to Friday.

Alderney – 8:30 till 16:30 Monday to Friday

What do I do if there is an emergency when the office is closed ?

We have a 24 hour helpline you can call on 0345 604 7012. Remember to check your policy booklet and schedule to see if any of the damage is covered, as you may be able to recover the cost, less any policy excess.

Contact Us

Still need more information? Contact our experienced team who will be happy to help.

Contact

Request a callback

Due to recent events, we are currently experiencing a very high volume of calls in the claims department. For more information, please visit our Storm Support Hub.

Need help? Get in touch!

Our friendly team is ready to help with any questions or support you need. You can contact us at any of our local offices:

Alderney Office
Open: Monday - Friday 08:30-16:30 T: (01481) 824 100
Guernsey Office
Open: Monday - Friday 09:00-17:00 T: (01481) 710 731
Jersey Office
Open: Monday - Friday 09:00-17:00 T: (01534) 835 383

Our expert advisors are here during office hours to chat about what you need and find the best solutions for you. If it's outside these hours, just leave us a message. We'll get back to you as soon as we can.

Please select your location

To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Jersey
Guernsey / Alderney