Existing Customers

Existing Customer Support

Policy Changes & Document Requests

Need to make a change to your policy or request duplicate documents? Save time and do it online, with one of our easy online forms.

Claims

If an incident occurs which may give rise to a claim, please report the incident to us as soon as you can.

Please review your policy documents and insurance schedule in detail before making a claim as these include more detail on exactly what is covered and how we can help.

Contact your local claims team (9:00-17:00)

Jersey: 01534 835 383
Guernsey: 01481 710 731
Alderney: 01481 824 100 (8:30-16:30)

Contact our 24-hour claims helpline

Within the UK: 0345 604 7012
Outside of the UK: 00 44 29 2055 8659

Make a Claim

FAQ’s

Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

What is an excess?

An excess is the first amount of each claim that you must pay. We will deduct the amount of the Policy Excess from the settlement of your claim, or alternatively the appointed specialist or supplier will collect this amount from you on our behalf.

What are your opening hours?

Jersey & Guernsey – 9:00 till 17:00 Monday to Friday.

Alderney – 8:30 till 16:30 Monday to Friday

What do I do if there is an emergency when the office is closed ?

We have a 24 hour helpline you can call on 0345 604 7012. Remember to check your policy booklet and schedule to see if any of the damage is covered, as you may be able to recover the cost, less any policy excess.

Contact Us

Still need more information? Contact our experienced team who will be happy to help.

Contact

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