Policyholder Help and Support
Here, you can find all the help and information you need about your insurance policies. You’ll be able to make changes, download documents, and more. Select the type of insurance you have below for specific support and guidance.
Manage your motor and motorcycle insurance policy. Upload your Driving Licence, pay your renewal premium, or find approved repairers.
Access all services for your home insurance policy. Get documents, or request a policy change.
Get support for your travel insurance. Request details about your document wallet, update details, or find travel assistance.
Handle your marine insurance needs. Pay your renewal premium online, get documents, or seek help.
Manage your business insurance policy. Pay your renewal premium online, update documents, or get assistance.
Making a Claim
If something happens and you need to make a claim, just let us know right away. But before you do, take a moment to check your policy documents to see what’s covered.
FAQ’s
Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.
What is an excess?
An excess is the first amount of each claim that you must pay. We will deduct the amount of the Policy Excess from the settlement of your claim, or alternatively the appointed specialist or supplier will collect this amount from you on our behalf.
What are your opening hours?
Jersey & Guernsey – 9:00 till 17:00 Monday to Friday.
Alderney – 8:30 till 16:30 Monday to Friday
What do I do if there is an emergency when the office is closed ?
We have a 24 hour helpline you can call on 0345 604 7012. Remember to check your policy booklet and schedule to see if any of the damage is covered, as you may be able to recover the cost, less any policy excess.
Contact Us
Still need more information? Contact our experienced team who will be happy to help.
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