Existing Travel Customers

Make a claim

Lost Policy Documents

Can’t find your existing policy documents? Don’t worry, we’ve got you covered!

Your policy documents will have been included in your insurance package but if you’ve misplaced them, you’re in luck! All of our policy documents are readily available online.

If you have misplaced your insurance certificate please request replacement documents here.

Protecting you wherever you travel

At Islands, our goal is to keep you covered, wherever you travel. This is why we include a number of key features as standard in all of our travel policies.

NFU Mutual Policy

Millstream Policy

What’s included?

  • Personal accidents
  • Medical expenses
  • Hospital admission
  • Delayed departure
  • Transport failure
  • Lost or stolen baggage
  • Money & credit cards
  • Personal Liability
  • Legal expenses

Making a claim

If you have been involved in an incident which may result in a claim, please tell us about it immediately.

24-hour claims helpline

Within the UK: 0345 604 7012 
Outside of the UK: +44 29 2055 8659

Our Travel Claims Guide explains what to do after an incident and deals with what happens next to you and anyone else involved. Your policy document will explain precisely what is and is not covered. Please read your policy and insurance schedule in detail before making a claim.

FAQ’s

Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

Is my mobile phone covered by my policy?

We can cover your mobile phone or any portable device, outside your home under the Personal Belongings section of your policy. This is limited to a value of £2,000. To include an item over this value or for more information on the exclusions applying, please see your policy wording or call us on 01534 835383 (JSY) or 01481 710731 (GSY), 9am till 5pm Monday to Friday.

I am going off island for a while. Can I have my renewal early?

Some policies we can raise up to 60 days early, please contact us and we will do everything we can to get your renewal to you as soon as possible.

What do I do if there is an emergency when the office is closed ?

We have a 24 hour helpline you can call on 0345 604 7012. Remember to check your policy booklet and schedule to see if any of the damage is covered, as you may be able to recover the cost, less any policy excess.

Can’t find what you’re looking for?

Have you tried using our handy search function at the top of the page? If you’re still having difficulty finding the answer that you need then please don’t hesitate to contact us.

Our offices are open Monday – Friday, 9am – 5pm and our team will be happy to assist with your query.

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