Existing Travel Customers

Make a claim

Lost Policy Documents

Can’t find your existing policy documents? Don’t worry, we’ve got you covered!

Your policy documents will have been included in your online document wallet but if you’ve misplaced this, you’re in luck!

If you supply us with an email address we can resend you your document wallet here.

You can also find a copy of your policy wording below:

Protecting you wherever you travel

At Islands, our goal is to keep you covered, wherever you travel. This is why we include a number of key features as standard in all of our travel policies.

Millstream Policy

What’s included?

  • Personal accidents
  • Medical expenses
  • Hospital admission
  • Delayed departure
  • Lost or stolen baggage
  • Money & credit cards
  • Personal Liability
  • Legal expenses

Making a claim

If you have been involved in an incident which may result in a claim, please tell us about it immediately.

In an emergency call the 24-hour assistance line:

+ 44 (0) 330 660 0758 (Option 1)

To submit and manage a travel claim you can use our travel claims portal, which can be found here:


For assistance with your submitted claim, you can also call Millstream’s claim handlers – Monday to Friday 9am to 5pm on + 44 (0) 330 660 0758 selecting Option 2

Our Travel Claims Guide explains what to do after an incident and deals with what happens next to you and anyone else involved. Your policy document will explain precisely what is and is not covered. Please read your policy and insurance schedule in detail before making a claim.


Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

Can’t find what you’re looking for?

Have you tried using our handy search function at the top of the page? If you’re still having difficulty finding the answer that you need then please don’t hesitate to contact us.

Our offices are open Monday – Friday, 9am – 5pm and our team will be happy to assist with your query.

Contact Us

Request a callback

Request a callback

warning Due to recent events, we are currently experiencing a very high volume of calls in the claims department. For more information, please visit our Storm Support Hub.
Please select your location

To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Guernsey / Alderney