Due to the impact of Covid-19, we are experiencing service delays in our Guernsey and Alderney offices.We apologise for the continuing delays at this time and kindly ask that if your query is not urgent, please refer to our existing customers support area or use our contact us form. Thank you for your patience.

Get a quote

Existing Home Customers

 
 
Make a claim

Renew your policy

Thank you for choosing Islands for another year! You will receive your renewal documents by post in good time before your current policy is due to expire.

Once you receive these documents you can use our online payments portal to pay your renewal premium. All you need is your remittance advice to hand, this is in your renewal pack.

If you would like to make any changes to your policy before you renew, please contact us.

Pay Online

 

Manage Your Policy

Need to make a change to your policy, like changing your address or adding another person?

Make a Change

Lost Policy Documents

Can’t find your existing policy documents? Don’t worry, we’ve got you covered!

Your policy documents will have been included in your insurance package but if you’ve misplaced them, you’re in luck! All of our policy documents are readily available online.

Please request replacement documents here.

Prestige Home Policy - May 2018 onwards

1.13MB

Premier Home Policy - May 2018 onwards

874.9kb

Protecting your home and contents

At Islands, our goal is to help you protect the things that matter. This is why we include a number of key features as standard in our home policies.

What’s included?

  • Accidental damage cover
  • Flexible contents cover
  • Rent & accommodation costs
  • Legal expenses cover
  • 24-hour helpline

Making a claim

If you there has been an incident which may result in a claim, please tell us about it immediately.

24-hour claims helpline

Within the UK: 0345 604 7012 
Outside of the UK: +44 29 2055 8659

Your policy document will explain precisely what is and is not covered. Please read your policy and insurance schedule in detail before making a claim.

Home Insurance Claim Form

196.88kb

Horse and General Livestock Claim Form

103.49kb

FAQ’s

Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

Am I covered “new for old”?

We include “New for Old” on all our policies for no additional charge (Exclusions apply see your policy schedule and wording for more information or call us on 01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday)

Am I covered for my fence blowing down in a storm?

There is only cover in place if the home is damaged at the same time by the same cause.

Are my belongings covered outside the home or when I go on holiday?

If you live in your property and have Contents included, you will have a minimum of £5,000 of unspecified personal belongings cover with a single article limit of £2000 for most items. Your schedule will show the limits applying to your policy, or call us on 01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday

View all FAQs

Can’t find what you’re looking for?

Have you tried using our handy search function at the top of the page? If you’re still having difficulty finding the answer that you need then please don’t hesitate to contact us.

Our offices are open Monday – Friday, 9am – 5pm and our team will be happy to assist with your query.

Contact Us

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To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Jersey
Guernsey / Alderney / Sark