Existing Home Customers

Make a claim

Renew your policy

Thank you for choosing Islands for another year! You will receive your renewal documents by post in good time before your current policy is due to expire.

Once you receive these documents you can use our online payments portal to pay your renewal premium. All you need is your remittance advice to hand, this is in your renewal pack.

If you would like to make any changes to your policy before you renew, please contact us.

Pay Online


Manage Your Policy

Need to make a change to your policy, like changing your address or adding another person?

Make a Change

Lost Policy Documents

Can’t find your existing policy documents? Don’t worry, we’ve got you covered!

Your policy documents will have been included in your insurance package but if you’ve misplaced them, you’re in luck! All of our policy documents are readily available online.

Please request replacement documents here.

Protecting your home and contents

At Islands, our goal is to help you protect the things that matter. This is why we include a number of key features as standard in our home policies.

What’s included?

  • Accidental damage cover
  • Flexible contents cover
  • Rent & accommodation costs
  • Legal expenses cover
  • 24-hour helpline

Making a claim

If you there has been an incident which may result in a claim, please tell us about it immediately.

Make a Claim

24-hour claims helpline

Within the UK: 0345 604 7012 
Outside of the UK: +44 29 2055 8659

Your policy document will explain precisely what is and is not covered. Please read your policy and insurance schedule in detail before making a claim.


Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

Am I covered “new for old”?

We include “New for Old” on all our policies for no additional charge (Exclusions apply see your policy schedule and wording for more information or call us on 01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday)

Does my home insurance cover storm damage to gates and fences?

Unfortunately, our policy doesn’t cover damage to gates and fences caused by storm.

Are my belongings covered outside the home or when I go on holiday?

If you live in your property and have Contents included, you will have a minimum of £5,000 of unspecified personal belongings cover with a single article limit of £2000 for most items. Your schedule will show the limits applying to your policy, or call us on 01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday

Can’t find what you’re looking for?

Have you tried using our handy search function at the top of the page? If you’re still having difficulty finding the answer that you need then please don’t hesitate to contact us.

Our offices are open Monday – Friday, 9am – 5pm and our team will be happy to assist with your query.

Contact Us

Request a callback

Request a callback

Due to recent events, we are currently experiencing a very high volume of calls in the claims department. For more information, please visit our Storm Support Hub.

Need help? Get in touch!

Our friendly team is ready to help with any questions or support you need. You can contact us at any of our local offices:

Alderney Office
Open: Monday - Friday 08:30-16:30 T: (01481) 824 100
Guernsey Office
Open: Monday - Friday 09:00-17:00 T: (01481) 710 731
Jersey Office
Open: Monday - Friday 09:00-17:00 T: (01534) 835 383

Our expert advisors are here during office hours to chat about what you need and find the best solutions for you. If it's outside these hours, just leave us a message. We'll get back to you as soon as we can.

Please select your location

To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Guernsey / Alderney