This is an unprecedented and dynamic event that we appreciate is of great concern to our customers. It is impossible for us to give definitive statements to every set of circumstances.
Before booking any trip, please check with the FCDO to ensure that there aren’t any restrictions to the destination. If you travel to a country to which international travel is permitted by the FCDO at the time of booking and the FCDO travel advice subsequently changes, you may be covered for refundable costs.
If the country does not appear on the list of exempted countries at the time of booking, then we will not be able to consider a cancellation claim