Manage your motor policy
Make a change, find documents, start a claim, or pay online.
Renewals: You’ll receive your renewal pack by email or post before your policy expires. When it arrives, you can pay online using the remittance advice. If you need changes before renewing, please contact us first.
Start a claim
Step-by-step guidance, emergency help and how to get started with your claim.
Pay / renew online
Use the remittance advice or invoice from your renewal pack.
Duplicate documents
Request a copy of your schedule or policy documents.
Upload your driving licence
Send a photo or scan so we can update your policy.
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Change of address
Update where you live or correspondence address.
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Change of name
Tell us about a legal name change.
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Adding an additional driver
Request an additional driver to be added to your policy.
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Modified vehicle report form
Tell us about changes to your vehicle so we can confirm cover.
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Green Card request for driving in Europe
Request a Green Card if you need one for your trip.
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Lost certificate or windscreen disc
Request a replacement if yours has been lost or damaged.
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Proof of no claims bonus
Request proof of your no claims bonus for another insurer.
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Update your bank details
Change the bank details used for your Premium Instalment Plan.
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Upload your documents
Send photos or files securely so we can progress your request.
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Forms & downloads
Certificates, claims forms and key documents.
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Read our guides
Articles and guides to help you understand insurance and how it works.
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How to notify us of a death
Bereavement Support Guide
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NFU Mutual Bonus
How loyalty Mutual Bonus rates work on NFU motor policy.
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Contact us
Need changes before renewing, or not sure what to do?
Approved Repairer Service
Is your vehicle in need of repairs?
If you are a NFU Mutual customer you have access to the free benefits of our approved repairer service.
If you’re insured with another provider through Islands, you may still be able to use an approved repairer with similar benefits. Please contact us and we’ll confirm what’s available under your policy.
The benefits
- There’s no need for you to obtain repair quotes
- Repairs will be completed as soon as possible
- Complimentary loan car (subject to availability)
- Repairs are guaranteed for 3 years
Select your island below to find a list of approved repairers in your area.
- Jersey
- Guernsey
- Alderney
Cunningham Car Centre
Total Service Station
La Route des Quennevais
St Brelade
Jersey
JE3 8FP
01534 745824
TrustFord Jersey
La Rue des Pres Trading Estate
St Saviour
Jersey
JE2 8UR
01534 636633
Martin Fernando Limited
La Rue de Pres Trading Estate
St Saviour
Jersey
JE2 7QS
01534 507873 or
01534 633150 or
01534 873910
Seaton Garage (Auto Glass Specialist)
Hansford Ln
First Tower
JE2 3JL
Jersey
01534 860888
Note: Our auto glass specialists take care of windscreen and window repairs. For all other types of repair, please use one of our approved repairers.
Arc Southside
South Side
Guernsey
GY2 4QL
01481 249318
TrustFord Guernsey
Bulwer Avenue
St Sampsons
Guernsey
GY2 4LG
01481 247072
Kenny Brouard Autobody Shop
Marion Place
Port Grat
Guernsey
GY2 4TD
01481 256939
La Villette Garage (Auto Glass Specialist)
Rue de la Villette
Guernsey
GY4 6QD
01481 237577
Note: Our glass specialists are not part of our approved repairer network. But don’t worry, they’re trusted partners who do a great job with windscreen and window repairs.
Please contact us for details.
FAQ’s
Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.
Can I add a driver to my policy?
Yes, you can add a driver to your policy, but each request must be assessed by a broker.
To add a driver, visit https://www.islands.insure/contact-us/ to get in touch.
Can I add additional cars to my policy?
It depends on your insurer and policy type. If you need additional cars covered, please contact us to discuss your options. Visit https://www.islands.insure/contact-us/ to get in touch.
I am going off island for a while. Can I have my renewal early?
Some insurers can offer renewal terms up to 60 days early. Contact us, and we’ll do our best to arrange your renewal as soon as possible. Visit https://www.islands.insure/contact-us/ to get in touch,