Existing Business Customers

 
 
Make a claim

Renew your policy

Thank you for choosing Islands for another year! You will receive your renewal documents by post in good time before your current policy is due to expire.

Once you receive these documents you can use our online payments portal to pay your renewal premium. All you need is your remittance advise to hand, this is in your renewal pack.

If you would like to make any changes to your policy before you renew, please contact us here.

Pay Online

Manage Your Policy

Need to make a change to your policy, like changing your address or adding another person?

Make a Change

Lost Policy Documents

Can’t find your existing policy documents? Don’t worry, we’ve got you covered!

Your policy documents will have been included in your insurance package but if you’ve misplaced them, you’re in luck! All of our policy documents are readily available online.

Our promise to business customers

Even if you’re not making a claim for damage to your own possessions or other expenses, you may find yourself facing a claim from another person involved. We will give you help and advice and deal with any claims made against you.

Sometimes things do go wrong unexpectedly. For many people, it is a new experience, the first time that they will have thought about their insurance policy and tested the product that they had hoped never to have to call upon. In any instance, Islands is there to help.

Working hard for your business

We can’t stop accidents happening but we will do all we can to make sure that:

  • The consequences are as hassle-free as possible
  • You have an understanding of what comes next
  • You get the maximum benefit from your insurance cover

24-hour claims helpline

Our dedicated 24-hour claims team are also on standby to support your business, around the clock.

Within the UK: 0845 604 7012
Outside of the UK: 00 44 29 2055 8659

Making a claim

If you need to make an insurance claim, please ensure you have the correct information to hand before you contact us to ensure you claim can be promptly processed.

Even if you’re not making a claim for damage to your own possessions or other expenses, you may find yourself facing a claim from another person involved. We will give you help and advice and deal with any claims made against you.

Our Business Claims Guide explains what to do after an accident and deals with what happens next. It tells you what we can do to help and which of our trusted partners you can expect to hear from.

Your policy document will explain precisely what is and is not covered. Please read your policy and schedule in detail before making a claim.

FAQ’s

Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

Can I pay by Direct Debit?

We do have Direct Debit facilities. To find out if you are able to pay for your policy by Direct Debit please call one of our Brokers on 01534 835383 (JSY) or 01481 710731 (GSY), 9am till 5pm Monday to Friday.

Can I pay for my insurance by Direct Debit through another persons bank account?

We are only able to accept Direct Debit payments from accounts belonging to Policyholders.

Do you do Excess insurance?

We do not have any insurers available to us covering Excess insurance at this time

Can’t find what you’re looking for?

Have you tried using our handy search function at the top of the page? If you’re still having difficulty finding the answer that you need then please don’t hesitate to contact us.

Our offices are open Monday – Friday, 9am – 5pm and our team will be happy to assist with your query.

Contact Us

Request a callback

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