Existing Motor Customers

Renew your policy

Thank you for choosing Islands for another year! You will receive your renewal documents by post in good time before your current policy is due to expire.

Once you receive these documents you can use our online payments portal to pay your renewal premium. All you need is your remittance advise to hand, this is in your renewal pack.

If you would like to make any changes to your policy before you renew, please contact us.

Pay Online

Manage Your Policy

Need to make a change to your policy, like changing your address or adding another person?

Make a Change

Lost Policy Documents

Can’t find your existing policy documents? Don’t worry, we’ve got you covered!

Your policy documents will have been included in your insurance package but if you’ve misplaced them, you’re in luck! All of our policy documents are readily available online.

If you have misplaced your insurance certificate, windscreen disc, or other documents, please request replacement documents here.

Breakdown Cover and Home Start

At islands, our goal is to keep you motoring safely, both at home and abroad. This is why we include breakdown cover and home start as standard in all of our motor policies so you’re always covered in the Channel Islands, the UK or Europe.

In the event of a breakdown, call the islands motor assistance helpline using these numbers.

Please ensure that when calling from a mobile you have enough credit and service to also receive incoming calls, and note that calls may be recorded for legal, training and monitoring purposes.

What’s included?

  • 24-hour helpline service
  • Home start
  • Emergency roadside repairs
  • Vehicle Recovery
  • Getting you to your destination
  • Emergency message service

For Jersey Policyholders

0800 197 1013 from the UK or Channel Islands
+44 117 934 2177 from the rest of Europe

For Guernsey and Alderney Policyholders

0800 197 1015 from the UK or Channel Islands
+44 117 934 2177 from the rest of Europe

Approved Repairer Service

Is your vehicle in need of repairs?

As an Islands Insurance customer you have access to the free benefits of our approved repairer service.

Select your island below to find a list of approved repairers in your area.

The benefits

  • There’s no need for you to obtain repair quotes
  • Repairs will be completed as soon as possible
  • Complimentary loan car
  • Your car will be collected and returned to you, cleaned inside and out
  • Repairs are guaranteed for 3 years
  • Jersey
  • Guernsey
  • Alderney

Cunningham Car Centre
Total Service Station
La Route des Quennevais
St Brelade
01534 745824

View on Google Maps

TrustFord Jersey
La Rue des Pres Trading Estate
St Saviour
01534 636633

View on Google Maps

Martin Fernando Limited
La Rue de Pres Trading Estate
St Saviour
01534 507873 or
01534 633150 or
01534 873910

View on Google Maps

Bikers Jersey
Georgetown Garage
Victoria Road
St Saviour
01534 736531

View on Google Maps


Auto Collision Repairs – Geoff Rowe
Forest Road
St Martins
01481 235020

View on Google Maps

TrustFord Guernsey
Bulwer Avenue
St Sampsons
01481 247072

View on Google Maps

Kenny Brouard Autobody Shop
Marion Place
Port Grat
01481 256939

View on Google Maps

La Planque Lane
01481 263122

View on Google Maps


Please contact us for details.

Making a claim

If your vehicle has been involved in an incident, please tell us about it immediately.

Even if you’re not making a claim for damage to your own vehicle, you may find yourself facing a claim from the other person involved. We will give you help and advice and deal with any claims made against you.

Our Motor Claims Guide explains what to do after a motor accident and deals with what happens next to you and your vehicle and anyone else involved. It tells you what we can do to help and which of our trusted partners you can expect to hear from.

Your policy document will explain precisely what is and is not covered. Please read your policy and schedule in detail before making a claim.


Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.

Can I add a driver to my policy?

You can add drivers to policies but each addition must be assessed by one of our brokers. Please call us on  01534 835383 (JSY) or 01481 710731 (GSY) or 01481 824100 (ALD), 9am till 5pm Monday to Friday to assist you with this.

Can I add extra cars to my policy?

We cannot add additional cars on a permanent basis to your policy. We do however give multi policy discounts we can apply if you have more than one policy with us.

I am going off island for a while. Can I have my renewal early?

Some policies we can raise up to 60 days early, please contact us and we will do everything we can to get your renewal to you as soon as possible.

Can’t find what you’re looking for?

Have you tried using our handy search function at the top of the page? If you’re still having difficulty finding the answer that you need then please don’t hesitate to contact us.

Our offices are open Monday – Friday, 9am – 5pm and our team will be happy to assist with your query.

Contact Us

Request a callback

Request a callback

Due to recent events, we are currently experiencing a very high volume of calls in the claims department. For more information, please visit our Storm Support Hub.

Need help? Get in touch!

Our friendly team is ready to help with any questions or support you need. You can contact us at any of our local offices:

Alderney Office
Open: Monday - Friday 08:30-16:30 T: (01481) 824 100
Guernsey Office
Open: Monday - Friday 09:00-17:00 T: (01481) 710 731
Jersey Office
Open: Monday - Friday 09:00-17:00 T: (01534) 835 383

Our expert advisors are here during office hours to chat about what you need and find the best solutions for you. If it's outside these hours, just leave us a message. We'll get back to you as soon as we can.

Please select your location

To provide you with a tailored travel policy, please select your island below to be taken to the appropriate quote form.

Guernsey / Alderney