Is your flight delayed? No worries. SmartDelay Plus gives airport lounge access or if a lounge is not accessible, a compensatory £25 cash deposit into your PayPal account.
Making Delays Easier
Peace of Mind from Millstream & Islands Insurance
No need to fret over flight delays. If your delay exceeds 90 minutes, SmartDelay Plus grants you access to a serene airport lounge or a handy £25 cash benefit if the lounge isn’t available.
Tailored for You
Your Comfort, Our Mission
SmartDelay Plus offers personalised options for every traveller. If the lounge isn’t available, £25 will be transferred to via a PayPal account instead. With surprises around every corner, we’ve got your travel plans covered.
Getting Your Benefits
Easy Help from Islands Insurance & Millstream
Claiming your SmartDelay Plus benefits couldn’t be easier. Simply register your flight on our website at least 24 hours before departure, and let us handle the rest.
Need a Hand?
Always Ready to Help
Have questions? Dial 0330 660 0581. We’re ready to assist, whether it’s about PayPal transactions, claiming benefits, or any other enquiry.
FAQs
Have a question about our travel insurance policies?
We may have the answer already. See answers to our most frequently asked questions below.
How do I get SmartDelay Plus benefits?
To get SmartDelay Plus benefits, register your flight on Millstream’s portal before you travel.
What if my flight’s delayed? How can SmartDelay Plus help me?
If your flight is delayed by more than 90 minutes, you can relax in an airport lounge. If a lounge isn’t available, you may get £25 instead.
What doesn’t SmartDelay Plus cover?
SmartDelay Plus doesn’t cover everything. The best way to know what’s included is to check Millstream’s terms and conditions. Click this link to find out more
Can I choose the cash option instead of the lounge under SmartDelay Plus benefit?
No, the cash option isn’t available. But, if the airport lounge isn’t an option, you may get a £25 deposit to your PayPal account.
How does Millstream determine eligibility for SmartDelay Plus?
To qualify for SmartDelay Plus, you must register your flight on Millstream’s portal in time. They track delays live to make sure you get the right benefits when needed.