Manage your marine policy
Make a change, find documents, start a claim, or pay online.
Renewals: You’ll receive your renewal pack by email or post before your policy expires. When it arrives, you can pay online using the remittance advice. If you need changes before renewing, please contact us first.
Start a claim
Step-by-step guidance, emergency help and how to get started with your claim.
Pay / renew online
Use the remittance advice or invoice from your renewal pack.
Duplicate documents
Request a copy of your schedule or policy documents.
Upload your documents
Send photos or files securely so we can update your policy or progress a request.
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Change of address
Update where you live or correspondence address.
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Change of name
Tell us about a legal name change.
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Update your bank details
Change the bank details used for your Premium Instalment Plan.
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Forms & downloads
Forms and key documents.
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Articles and guides
Articles and guides to help you understand insurance and how it works.
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How to notify us of a death
Bereavement Support Guide
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Contact us
Need changes before renewing, or not sure what to do?
FAQ’s
Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.
Do you sell standalone excess protection insurance?
No, excess protection insurance is not available through our insurers at this time.
Can I spread the cost by paying monthly instalments?
We offer a Premium Instalment Plan which is a credit agreement that allows you to pay your insurance policy over time. This isn’t a direct debit; rather, it’s a structured finance option, giving you the flexibility to spread payments in a way that best suits you.
What are your opening hours?
- Jersey and Guernsey: 9:00 till 17:00 Monday to Friday.
- Alderney: 8:30 till 16:30 Monday to Friday