Manage your business policy
Make a change, find documents, start a claim, or pay online.
Renewals: You’ll receive your renewal pack by email or post before your policy expires. When it arrives, you can pay online using the remittance advice. If you need changes before renewing, please contact us first.
Start a claim
Step-by-step guidance, emergency help and how to get started with your claim.
Pay / renew online
Use the remittance advice or invoice from your renewal pack.
Duplicate documents
Request a copy of your schedule or policy documents.
Upload your driving licence
Send a photo or scan so we can update your policy.
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Change of address
Update where you live or correspondence address.
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Change of name
Tell us about a legal name change.
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Adding an additional driver
Request an additional driver to be added to your policy.
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Modified vehicle report form
Tell us about changes to your vehicle so we can confirm cover.
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Green Card request for driving in Europe
Request a Green Card if you need one for your trip.
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Lost certificate or windscreen disc
Request a replacement if yours has been lost or damaged.
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Proof of no claims bonus
Request proof of your no claims bonus for another insurer.
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Update your bank details
Change the bank details used for your Premium Instalment Plan.
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Upload your documents
Send photos or files securely so we can progress your request.
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Forms & downloads
Certificates, claims forms and key documents.
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Read our guides
Articles and guides to help you understand insurance and how it works.
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NFU Mutual Bonus
How loyalty Mutual Bonus rates work on NFU business policy.
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Contact us
Need changes before renewing, or not sure what to do?
Is your business cover still right?
Changes to your premises, stock or turnover can affect your insurance. It’s worth checking your cover still reflects how your business operates today.
FAQ’s
Have a question about your insurance policy?
We may have the answer already. See answers to our most frequently asked questions below.
Can I spread the cost by paying monthly instalments?
We offer a Premium Instalment Plan which is a credit agreement that allows you to pay your insurance policy over time. This isn’t a direct debit; rather, it’s a structured finance option, giving you the flexibility to spread payments in a way that best suits you.
Can I pay for my insurance by Direct Debit through another persons bank account?
No, Direct Debit payments under the Premium Instalment Plan must come from a policyholder’s bank account.
Do you sell standalone excess protection insurance?
No, excess protection insurance is not available through our insurers at this time.
Are professional fees covered by my policy?
Your policy may cover fees for surveyors or engineers if they’re needed for repairs or rebuilding, but only with insurer approval.
However, fees for claim preparation, like accountant costs, aren’t covered unless your insurer specifically agrees. Check your policy for details.
My business property is damaged and I can’t operate. What’s covered?
If your business property is damaged and you can’t operate, your policy may include business interruption cover.
This could help with lost income and extra costs to keep your business running. Check your policy wording for details.
What should I do before filing a claim?
Before filing a claim:
- Take photos of all damage.
- Keep receipts for repairs or expenses.
- Contact the claims team early to help speed up the process.