Due to high volumes of enquiries we are currently experiencing some service delays in both our Guernsey and Alderney offices. We sincerely apologise for any inconvenience this may cause, and would kindly ask that if your query is not urgent that you please refer to our Existing Customers Support area on our Website, or use our Contact Us form and we will endeavour to get back to you as soon as possible.

Thank you for your patience and continued support.

Blathnait Walker - Direction Interview

Our very own, now newly promoted, IT Service Delivery Manager has been interviewed and featured in the latest edition of Direction by Gallery Magazine.

What does a typical working day involve for you?

We are a relatively small IT department, so I am involved in lots of different IT functions and therefore my typical working day involves many activities. I manage the MI for the company, so every day I update this for directors/managers, ensuring accurate and reliable reports are available. My job is heavily project based, so I am usually involved in meetings with various stakeholders; implementing software solutions to enable the delivery of high-quality service to our end users. I oversee the change process, while ensuring that key performance indicators are achieved. I also configure and maintain our in-house software system, and provide innovative solutions, to ensure that we deliver the best customer service possible.

How did you get your job?

After I finished a bachelor’s degree in Northern Ireland, I decided to move somewhere new. I contacted recruiters in Jersey, who put me in contact with Islands Insurance. As soon as I finished the interview with my now boss, I knew Islands was where I wanted to work. Organisational culture is very important to me and Islands ticked all the boxes. Although my degree is in Biomedical Engineering, I had contracted as an IT Project Manager during my studies, which I always loved – so it was a perfect fit!

Are there any future skills you will need to learn for your role?

Given the various projects ongoing in Islands, I decided to study Project Management to assist in developing my role. I passed the first exam last month and hope to complete the final qualification by the end of the year. I’d also like to complete a technical IT qualification, because as my role develops this will be useful, and I enjoy learning new skills and challenging myself.

What are the three most important skills required for your role?

First and foremost, I think the most important attribute for any job is a solid work ethic. IT is such an interdisciplinary profession, so being a strong team player is also very important. Analytical and problem solving skills are also imperative in a fast paced environment.

What advice would you give someone interested in a career in your profession?

IT is such an evolving discipline, so always be willing to learn new things and be open to new opportunities. We live in such a technology-driven world, and it is an amazing opportunity to be a part of the journey. At school I was diagnosed with dyslexia, which made school a struggle – but I went on to achieve a 1 st class honours degree in Bio-Medical Engineering at university, so anything is possible!

Tell us a fun fact

I love a good challenge… and nine out of ten times, I’ll smash a Guinness challenge.


Reference: Direction Magazine 2021

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