Six Months into the Islands and Hepburns Merge

In the six months since we joined forces, we’ve been working hard to bring our teams together, while making sure you, our valued customers, continue to receive top-notch service. Our focus has been on aligning our businesses, consulting with our teams, and kicking off the process of integrating our operations. The interview below highlights the progress we’ve made so far and the exciting plans we have for the future.

Key Highlights from the Interview

We’ve made chapters of the main key areas of the interview for you to locate specific portions of the interview:

1. United vision and values (00:22 – 00:43): Our shared goals and principles have made the integration process a smooth ride, and we’re proud with the progress we’ve made up to now.
2. Spotlight on local clients (05:14 – 05:25): Our combined team of 180 local staff members is dedicated to delivering excellent service to you, our clients in the Channel Islands.
3. Adapting to your changing needs (08:18 – 08:50): We’re looking into digital solutions to improve your experience and cater to a broader range of clients.
4. Putting claims service first (05:54 – 06:09): We’re committed to providing top-quality claims service, aiming to go above and beyond your expectations and set ourselves apart from other insurance brokers.
5. Determined to offer the best service (08:10 – 08:18): As a regulated business, we’re legally required to give you the best advice, which drives our team to consistently deliver a high standard of professional service.

Watch the interview

Watch the full interview below to learn more about our plans for the future and how we’re working together to deliver even better services to our customers.